Shipping and return policy
Shipping policy
Processing time
Our usual processing time is 1-2 business days for predesigned piece . For customized orders for preparing the art piece varies from 5 to 10 business days.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
return's policy
I gladly accept returns and exchanges on your orders.
For any queries on your order, please contact me within 14 days of delivery; and return items back within 30 days of delivery.
Due to costly materials used, I do not accept cancellations on custom and made-to-order pieces.
If you have a concern after placing an order, please contact me here or email me on sudhaamv@gmail.com and I will be more than happy to resolve the issue.
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
- Custom or personalized orders.
- Digital downloads